Gusto Review 2022: A Top-Notch Payroll and HR Platform

gusto reviews

The Premium plan comes with a dedicated support team and HR and compliance support. It’s noteworthy that customers frequently praise Gusto’s customer support team.

How long has Gusto been in business?

Launched in 2012 as ZenPayroll, Gusto serves more than 200,000 businesses nationwide. Each year we process tens of billions of dollars of payroll and provide employee benefits—like health insurance and 401(k) accounts—while helping companies create incredible work places.

If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. While Gusto offers payroll services and 401s in all 50 states, its services for health benefits, HSAs, FSAs and commuter benefits come with some geographic restrictions. Regardless of your plan level, Gusto also enables you to integrate with many types of third-party gusto reviews accounting, time tracking, expense management, point-of-sale and HR software. Integrations include popular accounting apps like QuickBooks, FreshBooks and Xero. The ability to sync data with Gusto means less time spent on manual entry. Gusto Simple supports time tracking for both contractors and employees through integrations with services like QuickBooks Time and When I Work.

Is Gusto Right for Your Business?

Their support is all offshore and often is not able to clearly understand the problem being communicated. When/if you ask to get an issue escalated, you’re often not given a phone follow up and just an email with no real answer to your problem. Has a user-friendly interface with simple step-by-step tools, checklists and tutorials. Ability to manage health benefits isn’t available in all 50 states. Gusto’s monthly pricing is a turnoff for a lot of companies—and, if it seems like an unnecessary cost for you, it may be. Gusto comes with a few more perks that make the platform versatile and attractive to companies—and employees—across industries.

36% of the respondents said that they strongly agreed that their manager helped them succeed, and 18% said that they agreed. Indeed’s Work Happiness survey asked over 43 current and former employees whether they often learn something at work. Of the respondents, 56% said that they strongly agreed or agreed that they do. Over 34 current and former employees responded to a question about learning and development budgets and 44% said they did have access to a budget. Indeed’s Work Happiness survey asked over 32 current and former employees if they felt stressed working at GUSTO. Of the respondents, 41% said that they strongly agreed or agreed that they felt stressed at work most of the time. As a contractor I was treated like a regular Gusto employee and I appreciated that.

The Best Payroll Software For Small Businesses

I’m very happy with them and have and will continue to recommend them wholeheartedly. All plans include unlimited payrolls, multiple pay rates and schedules, accounting integrations, and multi-state payroll. Justworks has a neat-looking tool that can take care of payroll, benefits, compliance, and other HR needs. Notably, their payroll module can also take care of off-cycle, vendor, and contractor payments. Gusto syncs with most accounting software, such as Quickbooks and FreshBooks, as well as time tracking software like When I Work and 7shifts.

gusto reviews

Gusto continually adapts and adds to its platform, is praised by employers and employees, and has robust customer service. Unlike other payroll services, Gusto does not handle the implementation process for you. While this means more work, it also means you will probably save a lot of time instead of waiting weeks for your software to be implemented. Gusto provides step-by-step instructions to lead you through the setup process and offers good customer support if you get stuck or have questions. Gusto automates a lot of work you’d typically pay folks in HR and accounting to do manually. If you run a large enough operation that you have full-time HR and accounting employees running payroll reports and filing tax forms, Gusto’s services and cost would be redundant. Besides offering full-service payroll solutions that include HR, time tracking, benefits tracking, employee self-service, and hiring tools, Gusto also offers accountant partnerships.

Viewing Payroll With Gusto

Enter the times for your employees, days off, yada yada, and then submit. If you need to make a change to an employee while running payroll, just click on their name and it pulls them up for editing. To use Gusto, go to their home page, click on “Create an account,” and follow the prompts. Once you’ve determined which plan is best for your business, you can use Gusto to process payroll. Gusto has rolled out 40+ new features to help businesses streamline their operations during the Covid-19 era.

  • It’s more affordable than Gusto for employers with more than five or so workers.
  • It has been a great help to us in filing and calculating taxes, onboarding employees, managing database, and benefits administration.
  • It made it easier to track employee time off requests, made it dead simple and automated getting employees to fill out forms, and sign HR documents.
  • Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done.

Along with accessing their personal contact information, your employees can sign into their accounts to view digital pay stubs. Payroll will process automatically one day before the deadline, so you’ll have 24 hours to make any changes if they’re needed. Changes made after the 24-hour period will be applied to the next payroll cycle. Unfortunately, you won’t be able to pay your contractors using AutoPilot. Those using the Plus and Premium plans will also have access to time-tracking capability within the application, and managers can use their smartphones or tablets to run payroll from anywhere.

Gusto Integrations

Compared to other payroll software, Gusto’s offerings are decidedly robust. Gusto customers appreciate the software’s commitment to making payroll easier by offering tons of payroll resources, unlimited support, and useful automation.

gusto reviews

In terms of cost, QuickBooks Payroll’s basic plan has a higher starting price but a lower per-payee fee. It’s more affordable than Gusto for employers with more than five or so workers. Basically, that means if an employee earns a bonus and you want to pay it out before the next pay period, you can, with no financial penalties. QBO Payroll requires you to file most of the extra paperwork and taxes yourself, but Gusto takes care of that automatically for you. Gusto is a product that feels like it’s designed by people who think about people. Previously, any payroll verifications, documentation, etc. had to be handled by someone in the office. Now that is no longer an issue and alleviates time being taken away from more urgent needs.

Self Service

Users left primarily positive Gusto payroll reviews on the web—and most were from small businesses. Many reviewers said that it has an intuitive and user-friendly interface that makes employee pay processing easy for them. However, several users are unhappy with Gusto’s customer support, adding that the wait times can be long and that its reps aren’t always responsive. ADP is a traditional payroll and HR services platform for organizations of all sizes. Its small-business solution, RUN, serves companies with less than 50 employees. It facilitates payroll for U.S.-based employees, plus automatic tax filing and reporting, and optional benefits administration in a self-service platform for your employees.

It also makes it easy for employees to get the most out of their paychecks, with free financial tools and paperless pay through Gusto Wallet and debit cards. The base price for this package of services more than doubled when Gusto changed its pricing and plan names in mid 2022. The Plus plan costs $12.00 per employee per month in comparison to just $6.00 for the Simple plan, and the base price is $80.00 per month. Gusto is a popular payroll software that’s accessible to the smallest of employers. It is a full-service provider and manages payroll taxes under all of its plans.

No mobile payroll app

Merchant Maverick’s ratings are editorial in nature, and are not aggregated from user reviews. Each staff reviewer at Merchant Maverick is a subject matter expert with experience researching, testing, and evaluating small business software and services. The rating of this company or service is based on the author’s expert opinion and analysis of the product, and assessed and seconded by another subject matter expert on staff before publication. Merchant Maverick’s ratings are not influenced by affiliate partnerships. NerdWallet strives to keep its information accurate and up to date. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site.

  • The cost, lack of customer support and difficulty using their program.
  • QuickBooks Payroll can be used with or without QuickBooks’ full accounting suite.
  • If you run a large enough operation that you have full-time HR and accounting employees running payroll reports and filing tax forms, Gusto’s services and cost would be redundant.
  • Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings.
  • Whenever I have a question or my bookkeeper wants to resolve a discrepancy, Gusto takes forever to respond and does not allow you to speak directly with anyone.

Sign up to receive more well-researched human resources articles and topics in your inbox, personalized for you. The vendors that appear on this list were chosen by subject matter experts on the basis of product quality, wide usage and availability, and positive reputation. Help us to improve by providing some feedback on your experience today.